Shipping Policy

1. Delivery Areas

• Local Deliveries: We offer delivery services within Nairobi and its immediate environs.
• Countrywide Shipping: Deliveries to major towns and cities across Kenya are available. Contact us to confirm delivery options for your specific location.

2. Delivery Time

• Same-Day Delivery: This service is available for orders placed before 3:00 PM within Nairobi. Orders placed after this time will be delivered the following business day.
• Next-Day Delivery: For areas outside Nairobi, orders will typically arrive within 1–2 business days, depending on the destination.
• Bulk Orders: Corporate or bulk purchases may require additional processing time, with delivery timelines provided upon order confirmation.

3. Delivery Fees

• Within Nairobi: A fixed delivery fee of KSh 200 applies to most areas. Additional charges may apply for deliveries to the outskirts or hard-to-reach areas.
• Outside Nairobi: Shipping fees vary based on the size, weight, and destination. Exact costs will be shared during checkout or upon inquiry.

4. Free Pickup Option

• Customers can opt for free in-store pickup from our Nairobi location (Leomar Court,45 Westland’s Road). Select this option at checkout, and your order will be ready for collection within business hours.

5. Order Packaging

• All products are carefully packaged to ensure they arrive in excellent condition. Fragile or high-value items are given extra care during preparation and transport.

6. Order Tracking

• Once your order is dispatched, you will receive a confirmation email or text with tracking details (where applicable).

7. Delivery Conditions

• Recipient Availability: Ensure someone is at the delivery address to receive the order. Redelivery fees may apply if no one is available.
• Missed Deliveries: In cases of incorrect address or lack of recipient availability, redelivery may incur additional charges.

8. Order Modifications & Cancellations

• Changes to delivery address or order details must be made before dispatch.
• Cancellations are allowed up to one hour before dispatch to avoid penalties.

9. International Shipping

• Currently, Tash Baby Store Limited only delivers within Kenya.

10. Delivery Issues

• If there are delays, damaged goods, or other concerns with your order, please contact us within 24 hours of delivery for resolution.

11. Contact Us

For any queries or assistance regarding shipping, please reach out to us:

• Phone: +254742219264
• Email: tashbabystore@gmail.com